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Our Terms, Your Account Rights

These pages set out the legal basis on which nakwin44 operates and how your account is governed — from how we handle your data to the conditions that apply to wallet activity through Touch 'n Go eWallet, Boost and GrabPay.

Account TermsPrivacy & DataCookie PolicyPayment RulesContact & Requests
nakwin44 Our Terms, Your Account Rights
DATA & ACCOUNT SECURITY

How We Handle Your Data and Account

nakwin44 collects only the account data needed to verify identity, process wallet transactions and maintain your account history. We do not sell your personal data to third parties. Here is how the key areas of data handling and security work in practice.

Data Collection & Use

We collect your name, contact details and payment identifiers — such as your Touch 'n Go eWallet or GrabPay account reference — solely to operate your account and process transactions accurately.

Cookie Policy

Our site uses session cookies to keep you logged in and analytics cookies to improve page performance. You can adjust cookie preferences through your browser settings at any time without losing account access.

Data Retention

Account records and transaction logs are retained for the period required under applicable law. After account closure, personal data is held only as long as legally necessary, then deleted.

Requesting Changes

To access, correct or request deletion of your personal data, submit a written request via our support email. We aim to respond within the timeframe required by applicable data protection rules in your region.

LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

For questions about your rights under our terms, a data access request, or a dispute involving your account or a wallet transaction, our support team handles these through the channels below. Have your account ID ready — it speeds up the process significantly, especially for payment-related queries.

Live Chat Reach our team directly through the chat widget in your account dashboard. For legal or account-specific queries, state the topic upfront so we route you correctly.
Email Send data requests, formal complaints or terms questions to our support email. Include your registered email address and the nature of your request for a faster resolution.
Account Help Centre The Help Centre in your account settings covers common policy questions — account closure steps, data deletion requests and how our cookie settings work on mobile.

Legal FAQs for Your Account

These are the questions we hear most often about our terms, data practices and account rights. If your question is not covered here, use live chat or email and we will point you to the right policy section.

Our terms apply to anyone who opens and uses a nakwin44 account. Access is subject to local law — it is your responsibility to confirm that using the platform is permitted where you are located.

Yes. Submit a data access request through our support email with your registered account email and we will provide a summary of the personal data we hold, within the timeframe required by applicable law.

Send a deletion request via our support email. We will process it once any legally required retention period has passed. Pending transactions — including any Boost or GrabPay withdrawals — must be settled first.

Transaction records for Touch 'n Go eWallet, FPX and other payment methods are retained for the period required under applicable financial regulations, then securely deleted in line with our data retention policy.

We post notice of material changes on this legal page before they take effect. Continuing to use your account after the published date counts as acceptance of the updated terms.

If any individual clause is found unenforceable under local law in your jurisdiction, that clause does not apply to you. The rest of the terms remain fully in force for your account.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.